Customers ‘Heated’ Over Natural Gas Price Increase

Customers of Southwest Gas recently noticed a significant increase in the price of natural gas. Some customers believed that their gas bill had nearly doubled as a result of the increased rates. Southwest Gas Spokeswoman, Sonya Headen said that the company in no way profits from the gas portion of the bill. “It is a straight pass-through of costs meaning our customers pay what we pay,” explained Headen.

Southwest Gas serves a portion of Southern California, Arizona, and Nevada. The winter months in portions of each state lead to very low temperatures, sometimes with overnight lows in the 20’s. The increase in demand, due to the cold weather and an increase in the cost of natural gas has led to higher bills for some customers.

Southwest Gas customers with questions about their monthly billing statements may call Customer Assistance at 877-860-6020  for more information. Low-income customers are encouraged to take advantage of their California Alternate Rates for Energy Program (CARE).

Those with medical needs that lead to the need for heating can sign up for the California Medical Baseline Allowance, which allows for  25 therms to be provided at the lowest (baseline) rate.  

The Equal Pay Plan (EPP) distributes annual gas costs into estimated equal monthly payments in order to stabilize the customer’s residential bill.

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